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Showing posts from January, 2014

5 Steps To Protecting Customer Identities

Bringing customers closer to an organization's services and applications is a key part of many Chief Digital Officers' (CDO) online strategy.  Organizations that have previously never provided their products and services online - I'm thinking traditional insurance providers, pension providers and other financial services - are now in a place where digitization of customer purchased assets is critical to future business success.

The main priority of the CDO is often to deliver new or improved online services quickly, to allow for market opportunities to be fulfilled.  Their primary concern is not necessarily focused on security, or privacy requirements.  Historically, these functions have been seen as inhibitive to user convenience, or a slowing factor in the software development cycle and are often applied retrospectively via audit and penetration testing.

So what main steps are important to securing customer identities?


1 - Identify & Register
Customers need a mechanis…

Protection & The Internet of Things

The 'Internet of Things' is one of the technical heatwaves that has genuinely got me excited over the last 24 months or so.  I've been playing with computers since I was 8 and like to think of myself as being pretty tech-savvy.  I can code in a number of languages, understand different architectural approaches easily and pick up new technical trends naturally.  However, the concept of the truly connected world with 'things' interconnected and graphed together, is truly mind blowing.  The exciting thing for me, is that I don't see the outcome.  I don't see the natural technical conclusion of devices and objects being linked to a single unique identity, where information can flow in multiple directions, originating from different sources and being made available in contextual bundles.  There is no limit.