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Customer Data: Convenience versus Security

Organisations in both the public and private sector are initiating programmes of work to convert previously physical or offline services, into more digital, on line and automated offerings.  This could include things like automated car tax purchase, through to insurance policy management and electricity meter reading submission and reporting.

Digitization versus Security

This move towards a more on line user experience, brings together several differing forces.  Firstly the driver for end user convenience and service improvement, against the requirements of data security and privacy.  Which should win?  There clearly needs to be a balance of security against service improvement.  Excessive and prohibitive security controls would result in a complex and often poor user experience, ultimately resulting in fewer users.  On the other hand, poorly defined security architectures, lead to data loss, with the impact for personal exposure and brand damage.

Top 5 Security Predictions for 2016

It's that time of year again, when the retrospective and predictive blogs come out of the closet, just before the Christmas festivities begin.  This time last year, the 2015 predictions were an interesting selection of both consumer and enterprise challenges, with a focus on:


Customer Identity ManagementThe start of IoT security awarenessReduced Passwords on MobileConsumer PrivacyCloud Single Sign On
In retrospect, a pretty accurate and ongoing list.  Consumer related identity (cIAM) is hot on most organisation's lips, and whilst the password hasn't died (and probably never will) there are more people using things like swipe login and finger print authentication than ever before.

But what will 2016 bring?


Mobile Payments to be Default for Consumers

2015 has seen the rise in things like Apple Pay and Samsung Pay hitting the consumer high street with venom.  Many retail outlets now provide the ability to "tap and pay" using a mobile device, with many banks also offer…

Online-ification: The Role of Identity

The Wikipedia entry for Digital Transformation, "refers to the changes associated with the application of digital technology in all aspects of human society".  That is a pretty broad statement.

An increased digital presence however, is being felt across all lines of both public and private sector initiatives, reaching everything from being able to pay your car tax on line, through to being able to order a taxi based on your current location.  This increased focus on the 'online-ification' of services and content, drives a need for a loosely coupled and strong view of an individual or thing based digital identity.